Return and Exchange mothods
1. Product appreciation period
There will be a 7-day product appreciation period from the time the product arrives in your hands (7 days including holidays).
If you need to return the product, please contact the customer service staff within 7 days of receiving the product and provide information such as "name", "order number", "contact number", "return product name", "return reason and photo", etc. The customer service staff will assist you with the return or exchange after receiving the product.
Customer Service Email: info@topwinner.com.hk
Customer Service Hotline: 852-3622 3863
2. Return Instructions
a. Returned goods must be unused and have no damage or malfunction caused by non-human defects. The 7-day appreciation period guaranteed by the Consumer Protection Law is only for you to hesitate and confirm whether the product meets your needs, and is not a trial period for the product;
b. If the store prompts you, please keep the complete original packaging (including the outer carton), otherwise returns will not be accepted.
c. Returns cannot be accepted under the following circumstances:
- The product appreciation period exceeds 7 days.
- The product has been opened and used, or has been damaged due to human factors, such as stains, malfunctions, damage, wear, abrasions, scratches, and dirt.
- The packaging of returned goods is damaged and incomplete, or the invoice and accessories are missing.
- Malicious or mass returns.
3. Return Process
Contact customer service staff → Confirm returnability → Prepare complete products and invoices → Provide collection time, contact information, and address → Recycling will be carried out by logistics entrusted by the store.
4. Refund Instructions
a. Credit card payers: After confirming that the return is successful, the money will be directly refunded to the original payment credit card account.
b. Cash on delivery: After confirming that the return is successful, the refund fee will be transferred to the bank account you provided.
5. Exchange Instructions
Exchange products must be unused and have no damage or malfunction caused by non-human defects; if the store prompts you, please keep the complete original packaging (including outer packaging carton), otherwise the exchange will not be accepted.
6. Exchange Process
When you and the store mutually agree to exchange the goods, please return the original order and place a new order in the store; the company will only send you an invoice for the difference and collect or refund the fees; if there is no difference, no further processing is required.
・In case of any dispute, Top Winner International Holdings Ltd. will reserve the right to make the final decision.
